Problem:
Windows Media Center / Windows Media Player Stopped working after I upgraded
CPU E8400 to Q9550 on Vista Home Premium x64 SP1 (Dell XPS 630i).
After upgrade I received this error message "Digital Cable device
registration application stopped working" in WMC
Product
Digital Cable device registration application.
Problem
Stopped working
Date
12/31/2008 9:07 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: ehPrivJob.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47919cb2
Fault Module Name: Indiv01_64.key
Fault Module Version: 11.0.6000.6324
Fault Module Timestamp: 47e707e8
Exception Code: 40000015
Exception Offset: 000000000011e8f0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7ffd
Additional Information 2: 29606b819134863cb9ca307008f8ab56
Additional Information 3: a362
Additional Information 4: 03f21c6d4135de1b40171d3afdc88336
Files that help describe the problem (some files may no longer be available)
Version.txt
AppCompat.txt
minidump.mdmp
Extra information about the problem
Bucket ID: 3510125
-----------------------------------------------------------------------------------------
I called Microsoft tech support and they fixed this problem using remote
desktop on my machine. I kept notes and this is what they did:
Run Regedit as Admin
1. Regsvr32 Jscript.dll
2. Regsvr32 vbscript.dll
3. Regsvr32 wmp.dll
Downloaded this app from Napster; DRMreset.exe (yes from Napster; MS tech
support downloaded this and used this on my machine)
http://www.napster.com/client/drmreset/DRM_reset.exe
Run DRM_reset.exe as Admin.
Reboot machine
Problem fixed on my machine.
Microsoft Tech support said that this DRM cache corruption problem will be
fixed with the release of Vista SP2.
BTW they did NOT charge me for the support call. They said it was their
problem.