Discussion:
bad DCT?
(too old to reply)
g***@gmail.com
2009-04-06 23:32:00 UTC
Permalink
Hoping someone can point me in the right direction here. I'm thinking
a bad DCT or cablecard, but want to be sure before I spend countless
hours and potentially $ with Cablevision.

1 out of 2 DCT's suddenly stopped working. Diagnostics show a carrier
lock and card inserted. Traces keep showing the following:

[31:08398.7] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[32:08398.7] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[33:08402.6] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[34:08402.6] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
[35:08403.9] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[36:08403.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[37:08407.8] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[38:08407.8] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
and so on....

when i start MC and try to tune with the tuner, I get:

31:10738.5] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[32:10738.5] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[33:10738.5] cas.c => CASSetChannel: returning 0x81001005
[34:10738.5] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[36:10738.6] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[35:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[37:10738.6] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[38:10738.6] cas.c => CASSetChannel: returning 0x81001005
[39:10738.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[40:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[41:10738.6] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[42:10738.6] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[43:10738.6] cas.c => CASSetChannel: returning 0x81001005
[44:10738.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[45:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[46:10738.9] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[47:10738.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
[48:10741.2] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[49:10741.2] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[50:10748.8] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
[51:10748.8] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007

Thx in advance for any help!
Barb Bowman
2009-04-07 08:24:13 UTC
Permalink
I see channel 762 data issue. What happens if you power cycle and
try other channels? same thing?
Post by g***@gmail.com
Hoping someone can point me in the right direction here. I'm thinking
a bad DCT or cablecard, but want to be sure before I spend countless
hours and potentially $ with Cablevision.
1 out of 2 DCT's suddenly stopped working. Diagnostics show a carrier
[31:08398.7] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[32:08398.7] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[33:08402.6] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[34:08402.6] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
[35:08403.9] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[36:08403.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[37:08407.8] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[38:08407.8] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
and so on....
31:10738.5] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[32:10738.5] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[33:10738.5] cas.c => CASSetChannel: returning 0x81001005
[34:10738.5] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[36:10738.6] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[35:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[37:10738.6] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[38:10738.6] cas.c => CASSetChannel: returning 0x81001005
[39:10738.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[40:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[41:10738.6] cas.c => CASSetChannel: channel number 762, source ID 0,
mode Live (parsing result 0x0)
[42:10738.6] tunemngr.c => nav_TuneLogical: data for channel 762 is
not available in SI database
[43:10738.6] cas.c => CASSetChannel: returning 0x81001005
[44:10738.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[45:10738.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[46:10738.9] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[47:10738.9] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)
[48:10741.2] tunemngr.c => SetMacrovisionProtection( 0, 0 )
[49:10741.2] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 0, 0, 2)
[50:10748.8] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
[51:10748.8] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
Thx in advance for any help!
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://www.digitalmediaphile.com/
http://digitalmediaphile.wordpress.com
g***@gmail.com
2009-04-07 12:51:59 UTC
Permalink
thanks for the response.
same thing happens regardless of channel attempted (even clear)

I'm going to try pulling the m-card today and attempt tuning analog or
QAM - that should help troubleshoot if it's a tuner issue?
Barb Bowman
2009-04-07 13:43:27 UTC
Permalink
call and ask the cable folks to verify pairing and then send a hit
and init first.
Post by g***@gmail.com
thanks for the response.
same thing happens regardless of channel attempted (even clear)
I'm going to try pulling the m-card today and attempt tuning analog or
QAM - that should help troubleshoot if it's a tuner issue?
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://www.digitalmediaphile.com/
http://digitalmediaphile.wordpress.com
g***@gmail.com
2009-04-07 20:18:04 UTC
Permalink
OK - Just got off with cable co. We verified pairing for the card in
question, re-paired and I'm able to see hits. Unfortunately, I still
have the same errors in the traces.

[12:00702.1] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
[13:00704.2] tunemngr.c => SetMacrovisionProtection( 0, 3 )
[14:00704.2] DkDrmTx.c => wmdrm_UpdateCopyProtectionInfo(0, 3, 0, 1)

Here's the CP diag screen:

Status: CP Auth Received
Prog number: 0
CCI byte: 0x00
ECM count: 0
EMM count: 30
Decryption status: OK
PowerKey status: Not Ready - Waiting for EUT
EID : 0x0
MKS period : 60 seconds
KSE count : 0

I'm going to pull the cablcecard and try tuning QAM now. Will let you
know. And thanks again for your help.
g***@gmail.com
2009-04-07 21:22:33 UTC
Permalink
I am able to tune NTSC-M analog fine with cablecard pulled.

[87:01736.7] rftuner.c => TunerSetTunerParameters: frequency 679250,
modulation NTSC-M (parsing result 0x0)
[88:01738.4] rftuner.c => TunerSetTunerParameters: frequency 678000,
modulation NTSC-M (parsing result 0x0)
[89:01739.8] rftuner.c => TunerSetTunerParameters: frequency 678000,
modulation NTSC-M (parsing result 0x0)
[90:01740.6] rftuner.c => TunerSetTunerParameters: frequency 691250,
modulation NTSC-M (parsing result 0x0)
[91:01742.4] rftuner.c => TunerSetTunerParameters: frequency 690000,
modulation NTSC-M (parsing result 0x0)
[92:01743.5] rftuner.c => TunerSetTunerParameters: frequency 690000,
modulation NTSC-M (parsing result 0x0)
[93:01748.1] rftuner.c => TunerSetTunerParameters: frequency 697250,
modulation NTSC-M (parsing result 0x0)
[94:01749.7] rftuner.c => TunerSetTunerParameters: frequency 696000,
modulation NTSC-M (parsing result 0x0)
[95:01750.8] rftuner.c => TunerSetTunerParameters: frequency 696000,
modulation NTSC-M (parsing result 0x0)

then card back in and re-ran media center TV Tuner setup. attempt to
tune CH 2, CH 3, CH 704 and CH 705

[96:03621.7] DK3LedManager.cpp => ChangeLED: process state 'Card
in' (7)
[97:03622.1] cas.c => pod1aReportModuleInserted: card detected
'ScientificAtlanta', 'POD Module', 0. Status 0x0
[98:03628.1] fdc.c => pod2cOOBRXTune: tuning OOB at 73000 KHz, 1544, 0
[99:03629.6] fdc.c => pod2cOOBRXTune: tuning OOB at 73000 KHz, 1544, 1
[00:03678.9] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
[01:03678.9] gendiag.c => gd_diagnostic_req: pod1aDiagnosticGet failed
with 0x81003007
[02:03741.8] rftuner.c => TunerSetTunerParameters: frequency 73250,
modulation NTSC-M (parsing result 0x0)
[03:03742.9] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[04:03742.9] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[05:03742.9] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[06:03743.2] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[07:03743.2] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[08:03743.2] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[09:03743.2] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[10:03743.2] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[11:03743.2] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[12:03743.3] rftuner.c => TunerSetTunerParameters: frequency 73250,
modulation NTSC-M (parsing result 0x0)
[13:03743.8] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[14:03743.8] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[15:03743.8] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[16:03743.8] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[17:03743.8] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[18:03743.8] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[19:03743.8] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[20:03743.8] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[21:03743.8] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[22:03746.8] rftuner.c => TunerSetTunerParameters: frequency 72000,
modulation NTSC-M (parsing result 0x0)
[23:03747.8] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[24:03747.8] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[25:03747.8] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[26:03748.1] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[27:03748.1] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[28:03748.1] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[29:03748.1] mux.c => MuxSetProgram: the operation is not allowed when
the card is inserted
[30:03748.1] upnphttp.c => ProcessEnvelope: failed to call method
SetProgram. Error 0x81003007
[31:03748.1] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/Mux/control'. Error
0x81003007
[32:03964.4] cas.c => CASSetChannel: channel number 2, source ID 0,
mode Live (parsing result 0x0)
[33:03964.4] tunemngr.c => nav_TuneLogical: data for channel 2 is not
available in SI database
[34:03964.4] cas.c => CASSetChannel: returning 0x81001005
[35:03964.4] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[36:03964.5] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[37:03964.5] cas.c => CASSetChannel: channel number 2, source ID 0,
mode Live (parsing result 0x0)
[38:03964.5] tunemngr.c => nav_TuneLogical: data for channel 2 is not
available in SI database
[39:03964.5] cas.c => CASSetChannel: returning 0x81001005
[40:03964.5] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[41:03964.5] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[42:03964.5] cas.c => CASSetChannel: channel number 2, source ID 0,
mode Live (parsing result 0x0)
[43:03964.5] tunemngr.c => nav_TuneLogical: data for channel 2 is not
available in SI database
[44:03964.5] cas.c => CASSetChannel: returning 0x81001005
[45:03964.5] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[46:03964.5] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[47:03976.3] cas.c => CASSetChannel: channel number 3, source ID 0,
mode Live (parsing result 0x0)
[48:03976.3] tunemngr.c => nav_TuneLogical: data for channel 3 is not
available in SI database
[49:03976.3] cas.c => CASSetChannel: returning 0x81001005
[50:03976.3] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[51:03976.3] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[52:03976.3] cas.c => CASSetChannel: channel number 3, source ID 0,
mode Live (parsing result 0x0)
[53:03976.3] tunemngr.c => nav_TuneLogical: data for channel 3 is not
available in SI database
[54:03976.3] cas.c => CASSetChannel: returning 0x81001005
[55:03976.3] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[56:03976.3] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[57:03976.4] cas.c => CASSetChannel: channel number 3, source ID 0,
mode Live (parsing result 0x0)
[58:03976.4] tunemngr.c => nav_TuneLogical: data for channel 3 is not
available in SI database
[59:03976.4] cas.c => CASSetChannel: returning 0x81001005
[60:03976.4] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[61:03976.4] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[62:03993.0] cas.c => CASSetChannel: channel number 704, source ID 0,
mode Live (parsing result 0x0)
[63:03993.0] tunemngr.c => nav_TuneLogical: data for channel 704 is
not available in SI database
[64:03993.0] cas.c => CASSetChannel: returning 0x81001005
[65:03993.0] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[66:03993.0] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[67:03993.0] cas.c => CASSetChannel: channel number 704, source ID 0,
mode Live (parsing result 0x0)
[68:03993.0] tunemngr.c => nav_TuneLogical: data for channel 704 is
not available in SI database
[69:03993.0] cas.c => CASSetChannel: returning 0x81001005
[70:03993.0] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[71:03993.0] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[72:03993.0] cas.c => CASSetChannel: channel number 704, source ID 0,
mode Live (parsing result 0x0)
[73:03993.0] tunemngr.c => nav_TuneLogical: data for channel 704 is
not available in SI database
[74:03993.0] cas.c => CASSetChannel: returning 0x81001005
[75:03993.0] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[76:03993.0] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[77:04049.6] cas.c => CASSetChannel: channel number 705, source ID 0,
mode Live (parsing result 0x0)
[78:04049.6] tunemngr.c => nav_TuneLogical: data for channel 705 is
not available in SI database
[79:04049.6] cas.c => CASSetChannel: returning 0x81001005
[80:04049.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[81:04049.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[82:04049.6] cas.c => CASSetChannel: channel number 705, source ID 0,
mode Live (parsing result 0x0)
[83:04049.6] tunemngr.c => nav_TuneLogical: data for channel 705 is
not available in SI database
[84:04049.6] cas.c => CASSetChannel: returning 0x81001005
[85:04049.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[86:04049.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
[87:04049.6] cas.c => CASSetChannel: channel number 705, source ID 0,
mode Live (parsing result 0x0)
[88:04049.6] tunemngr.c => nav_TuneLogical: data for channel 705 is
not available in SI database
[89:04049.6] cas.c => CASSetChannel: returning 0x81001005
[90:04049.6] upnphttp.c => ProcessEnvelope: failed to call method
SetChannel. Error 0x81001005
[91:04049.6] httpd.c => HttpServerTask: failed to process 2 - '/Device/
Services/89333102-EBE5-11D8-AC9B-0006BB101115/CAS/control'. Error
0x81001005
gcap
2009-04-08 00:40:23 UTC
Permalink
one more note for the day, thought I'd mention my CP Info screen for
the bad tuner:

Auth Status: CP Auth Received
Prog number: 0
CCI byte: 0x00
ECM count: 0
EMM count: 0
Decryption status: OK
PowerKey status: Not Ready - Waiting for EUT
EID : 0x0
MKS period : 60 seconds
KSE count : 3
Barb Bowman
2009-04-08 09:02:28 UTC
Permalink
I'd have them swap the card.
Post by gcap
one more note for the day, thought I'd mention my CP Info screen for
Auth Status: CP Auth Received
Prog number: 0
CCI byte: 0x00
ECM count: 0
EMM count: 0
Decryption status: OK
PowerKey status: Not Ready - Waiting for EUT
EID : 0x0
MKS period : 60 seconds
KSE count : 3
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://www.digitalmediaphile.com/
http://digitalmediaphile.wordpress.com
gcap
2009-04-13 15:11:01 UTC
Permalink
thx - will setup appt. for replacement this week.

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